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I called to stop payment on my loan & they took care of me very quickly. I could have not asked for a better experience. They are an exceptional company that I will definitely do business with again. When I get my next home loan I will definitely use them...
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#1286583
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I, too, was caught by the March Glitch in their computer system. I have called and spoken to them 10+ times since the March payment was not paid. Each time I was told they are "escalating" the problem. Here we are in MAY and it's still not paid. The last call I made,...
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1.0
I didn't like
  • Do not care that they did not make mortgage payments
#1257854
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Equity Accelerator had a glitch in there system in March and still has not made my payment and it's 4/28/18. Of course they took my money! According to Customer Service the payment was made via a wire to my financial institution but nobody will call them to provide...
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1.0
I didn't like
  • Very bad customer service
  • Bad customer service
#1243281
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Here it is April 18 and my refund still hasn't been returned. They take money out your account March 1, then say we had a computer glitch, seem to me reading these comments about this company, it's a common occurrence with them. Last Friday I was on the phone with a an...
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Anonymous
Anonymous

Same BS going on here ! omg - are these people for real !

#1235993
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I get a call from some person supposedly from the main office, asking about my problem, I told him all the days I've been promise to get a refund back into my account, since March 28 it was supposed to be in the mail. First this man ask me had I check my account, yes...
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#1232056
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Yes I've contacted them since March1, 2018 ever since their so call computer glitch that didn't stop them from taking money out my account, yet they can't put it back in. Now since March 29, I've been listening to this lie about sending it in the mail overnight, now...
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Anonymous
Troubled in MD

We have the same problem. We refinanced, and therefore cancelled our program under our old loan. They owe my $$ from Feb and March. I have gotten the run around since March 1s...

Anonymous
ANON

Some people have written that they have dealt with Equity for Years and never had a problem.Today's Financial Climate has made third party processing indifferent and Irrelevan...

1.0
I didn't like
  • Very bad customer service
#1230544
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Long wait times for customer service. Never allowed to speak with a supervisor. Waiting phone call cut out randomly. Late payment in March of 2018. I don't trust them now and was told there is a pending payment for tomorrow which I will check and IF it is made I AM...
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Anonymous
Anonymous

I enrolled in the program in February, Bank did not receive the March 2018 payment because Western Union had a missed number in the loan, they told me to fax the bank statemen...

1.0
I didn't like
  • Very bad customer service
#1227113
Reply to reviews
Equity Accelerator debited my account on February 19th here we are in April and this stupid company hasn’t released my money to either myself nor my Mortage company. I have called them relentlessly every single day sometimes 2 or 3 times a day. You never get an honest...
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Anonymous
ANON

TypSome people have written that they have dealt with Equity for Years and never had a problem.Today's Financial Climate has made third party processing indifferent and Irrele...

Anonymous
Anonymous

Amen, going through the same problem. On March 13th they still hadn't sent my mortgage payment I called them and they said there was a glitch in their network and it would pro...

1.0
#1225650
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I had this program for 4 years and it was quite good as it was paying down my mortgage quicker. I sold my home and closed on Feb 28th. They still drafted out my payment. I thought, it could happen, I get it, just not enough time from close on home to stop payment....
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#1222125
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They took money out of my checking account to paid my mortgage for March 2018, when I realized that my mortgage was not paid by March 15, 2018, I was told that it would be late. I inquire why wasn't I notified about this issue and they had no information to give me...
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Anonymous
Anonymous

Just got off the phone with Equity accelerator. The supervisor won't come to the phone, again my money not back in my account. Another promise date come and have gone with thi...

Anonymous
Anonymous

Just got off the phone with Kathryn, and ask why I didn't get my overnight letter as promised. I asked about the computer glitch, and she said it was fix now, I ask why she co...

1.0
I didn't like
  • See my review
#1221891
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