Not resolved
Customer service
Product or Service Quality
Value for money

I sold my home, went on vacation without a computer (thinking everything was fine) while Equity Accelerator took no less than SEVEN payments from my checking account.My bank never cashed these monies because my account was closed!

No one advises you anywhere that EA is a third party partner with no ties whatsoever to your bank; they seem to want you to think they are and don't divulge this up front. I said well didn't you sort of notice (red flag) over 3 months time that these payments were never received? So now they are charging me transaction costs for all these payments they shouldn't have taken in the first place. And won't refund them.

All the terms are set out (buried) in our terms and conditions, a supervisor told me. I said this detail should be set out on each statement. ADVISE US ASAP IF YOU PAY OFF YOUR MORTGAGE. We don't send statements, she said.

Gee, I have a file full of them.I won't use them again.

Review about: Equity Accelerator Customer Care.

Reason of review: denied refund.

Monetary Loss: $39.

Preferred solution: Full refund.

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