Product: Equity Accelerator Customer Care Clear all filters (0 of 12 reviews match)
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Equity Accelerator had a glitch in there system in March and still has not made my payment and it's 4/28/18. Of course they took my money! According to Customer Service the payment was made via a wire to my financial institution but nobody will call them to provide...
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1.0
Product
Equity Accelerator Customer Care
I didn't like
  • Bad customer service
  • Very bad customer service
#1243281
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Here it is April 18 and my refund still hasn't been returned. They take money out your account March 1, then say we had a computer glitch, seem to me reading these comments about this company, it's a common occurrence with them. Last Friday I was on the phone with a an...
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Anonymous
Anonymous

Same BS going on here ! omg - are these people for real !

Product
Equity Accelerator Customer Care
#1235993
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I get a call from some person supposedly from the main office, asking about my problem, I told him all the days I've been promise to get a refund back into my account, since March 28 it was supposed to be in the mail. First this man ask me had I check my account, yes...
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Equity Accelerator Customer Care
#1232056
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Long wait times for customer service. Never allowed to speak with a supervisor. Waiting phone call cut out randomly. Late payment in March of 2018. I don't trust them now and was told there is a pending payment for tomorrow which I will check and IF it is made I AM...
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Anonymous
Anonymous

I enrolled in the program in February, Bank did not receive the March 2018 payment because Western Union had a missed number in the loan, they told me to fax the bank statemen...

1.0
Product
Equity Accelerator Customer Care
I didn't like
  • Very bad customer service
#1227113
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Equity Accelerator debited my account on February 19th here we are in April and this stupid company hasn’t released my money to either myself nor my Mortage company. I have called them relentlessly every single day sometimes 2 or 3 times a day. You never get an honest...
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Anonymous
ANON

TypSome people have written that they have dealt with Equity for Years and never had a problem.Today's Financial Climate has made third party processing indifferent and Irrele...

Anonymous
Anonymous

Amen, going through the same problem. On March 13th they still hadn't sent my mortgage payment I called them and they said there was a glitch in their network and it would pro...

1.0
Product
Equity Accelerator Customer Care
#1225650
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They took money out of my checking account to paid my mortgage for March 2018, when I realized that my mortgage was not paid by March 15, 2018, I was told that it would be late. I inquire why wasn't I notified about this issue and they had no information to give me...
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Anonymous
Anonymous

Just got off the phone with Equity accelerator. The supervisor won't come to the phone, again my money not back in my account. Another promise date come and have gone with thi...

Anonymous
Anonymous

Just got off the phone with Kathryn, and ask why I didn't get my overnight letter as promised. I asked about the computer glitch, and she said it was fix now, I ask why she co...

1.0
Product
Equity Accelerator Customer Care
I didn't like
  • See my review
#1221891
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I made the change with Equity Accelerator, come to find out their "back office" didn't make the change on my account. They continued to take the money out of my account and pay the wrong bank. Two months later, I am getting calls from my mortgage company saying my...
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Anonymous
James Tabor

Equity Accelerator is highly inefficient and states that their back office has to handle the problem but, that never happens.I ask for the back office number and they say they...

Anonymous
Anonymous

Some people have written that they have dealt with Equity for Years and never had a problem.Today's Financial Climate has made third party processing indifferent and Irrelevan...

1.0
Product
Equity Accelerator Customer Care
I didn't like
  • Bad customer service
  • Bad customer servise
#1165489
Reply to reviews
You can do this program yourself and save the $295 start up fee and $5.00 monthly withdrawal fee.Just pay an extra mortgage payment a year!. I had a very very hard time getting my partial mortgage payment back when I canceled. They kept coming up with excuses as to why...
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Anonymous
Anon

Please discontinue your relationship with this company. You DO NOT need their services. Third party businesses are useless. You can pay your bank the extra money directly. You...

1.0
Product
Equity Accelerator Customer Care
#1088979
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Continued to take bi-weekly payments from my bank account even after acknowledging that my mortgage had been bought over by another company 5 months before.Had promised twice to stop taking payment, but this continued after that. Hung up on me when I called. I had to...
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Equity Accelerator Customer Care
#1054884
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I sold my home, went on vacation without a computer (thinking everything was fine) while Equity Accelerator took no less than SEVEN payments from my checking account. My bank never cashed these monies because my account was closed! No one advises you anywhere that EA...
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2.3
Product
Equity Accelerator Customer Care
#1015880
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