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  • Dec 15
  • Loans and Mortgages
  • Enfield, Connecticut
  • Mortgage Acceleration
  • 38
  • REVIEW RATING 4/5

Upon reviewing my statement from Nationstar I noticed 42.20 is past due! I immediately called Equity Accelerator and spoke with an extremely rude associate. Not only did he try to reprimand me for not informing them of a change in my payment amount, which incidently I was not aware of but he actually hung up on me after I became angry due to HIS bad attitude. I was told when I signed up for this... Read more

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  • Nov 25
  • Loans and Mortgages
  • Mortgage Acceleration
  • 90
  • REVIEW RATING 4/5

To be fair, it's difficult to say if I was deliberately lied to or if the outsourced call center's ability to speak the English language was so poor that he had no idea what he was saying. Regardless, I was told one thing about the amount I would be saving and also about the initial fee when in actuality the opposite was true. Basically, they repeatedly withdrew the wrong amount from my bank... Read more

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  • Sep 30
  • Loans and Mortgages
  • Pittsburgh, Pennsylvania
  • Lost Mortgage Payment
  • 3
  • 3
  • 266
  • REVIEW RATING 5/5

Equity Accelerator handled my mortage for a number of years. Sept 2014 we are informed Dollar Bank Mortgage never received our payment. A canceled check was requested because a bank named Signaure bank cashed my check that was not my lender. I am out $1600. I am trying to get a hold of Signature Bank to locate my cash if they are able. Equity Accelerator after multiple phone calls will not... Read more

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  • Sep 29
  • Loans and Mortgages
  • Fee Reimbursement
  • 139
  • REVIEW RATING 5/5

Please stay away from this company! I enrolled in the program, and THE SAME DAY I decided the timing would not work for me. I was assured that my application would not be processed because I contacted them before it was even put in the system. When I asked for a confirmation # for the cancellation I was told that they did not give out confirmation # 's for accounts that were not imputed into the... Read more

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  • Sep 24
  • Loans and Mortgages
  • Charlotte, North Carolina
  • Unreceived Payment
  • 1
  • 1
  • 250
  • REVIEW RATING 5/5

Equity accelerator has been making our payments regularly for several years with no issues. In Sept. of 2014 we get notified by our mortgage company they had not received a payment. Upon investigation we find equity accelerator had taken the money from our account on schedule and "sent the check" to our mortgage company, Quicken. When we inquired further equity accelerator said 'we don't have the... Read more

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  • Jul 08
  • Loans and Mortgages
  • Phoenix, Arizona
  • Enrollment
  • 128
  • REVIEW RATING 4/5

After sending required documents through Fax, when I called to get status, They said check next week. I called next week and they didn't have my reference number in system. They couldn't pull out any information. Some representative told me that enrollment process takes 45 days. Customer care doesn't have any info whether they have received my documents or not. If you don't know the status then... Read more

Was this review helpful? 1 1

  • Jun 27
  • Finances
  • Des Moines, Iowa
  • Mortgage Acceleration
  • 95
  • REVIEW RATING 4/5

Their phone system is ridiculous, the prompting took forever to listen to them describe their services and when I finally got to talk to someone, I couldn't understand his accent. I thought I heard it cost $295 to enroll, but couldn't understand the details. When I requested to be transferred, he started arguing that he would lose his job and was unable to transfer me, that I would have to call... Read more

Was this review helpful? 2 0

  • Jun 17
  • Financial Services - Consulting, Marketing
  • Boise, Idaho
  • Mortage Loan Modification
  • 71
  • REVIEW RATING 4/5

I tried to make the first payment after the company had failed to do so on our "transaction date" due to them entering the information wrong after it had been confirmed correctly 2xs. I was told by a supervisor that, "their Manager is not authorized to take calls and its not his job." they refused to give the number to headquarters and refused to take a payment. they wanted to double up a... Read more

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  • May 05
  • Loans and Mortgages
  • Dallas, Texas
  • Mortgage Acceleration
  • 94
  • REVIEW RATING 4/5

Every year when my taxes increase, my new mortgage payment amount is communicated to EA. Twice in four years I had to be the one to alert them of the change. This time I didn't catch it and they sent the previous amount and my mortgage company put the funds in suspense because it obviously didn't meet the mortgage amount. EA states they must be notified by me, the customer even though twice out... Read more

Was this review helpful? 4 0

  • Apr 02
  • Loans and Mortgages
  • Hidden Enrollment Fee
  • 2
  • 2
  • 160
  • REVIEW RATING 5/5

The "program" isn't free, there's a $295 "enrollment" fee which you get charged ON TOP of the transaction fees. The fee is buried in the confirmation agreement which you see after submitting the form online AND again in the confirmation mail where you get a 90 days grace period to opt-out of this. Clearly all the legally required safeguards are in place. Unfortunately I recently moved from... Read more

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