Equity Accelerator Complaints and Reviews

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Equity Accelerator
Main address:
(800) 549-6445, ,
  • 17 complaints
  • $14.7K claimed losses
  • $864 average
  • Show More
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  • Jul 08
  • Loans and Mortgages
  • Phoenix, Arizona
  • Enrollment
  • 21

After sending required documents through Fax, when I called to get status, They said check next week. I called next week and they didn't have my reference number in system. They couldn't pull out any information. Some representative told me that enrollment process takes 45 days. Customer care doesn't have any info whether they have received my documents or not. If you don't know the status then... Read more

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  • Jun 27
  • Finances
  • Des Moines, Iowa
  • Mortgage Acceleration
  • 13

Their phone system is ridiculous, the prompting took forever to listen to them describe their services and when I finally got to talk to someone, I couldn't understand his accent. I thought I heard it cost $295 to enroll, but couldn't understand the details. When I requested to be transferred, he started arguing that he would lose his job and was unable to transfer me, that I would have to call... Read more

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  • Jun 17
  • Financial Services - Consulting, Marketing
  • Boise, Idaho
  • Mortage Loan Modification
  • 16

I tried to make the first payment after the company had failed to do so on our "transaction date" due to them entering the information wrong after it had been confirmed correctly 2xs. I was told by a supervisor that, "their Manager is not authorized to take calls and its not his job." they refused to give the number to headquarters and refused to take a payment. they wanted to double up a... Read more

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  • May 05
  • Loans and Mortgages
  • Dallas, Texas
  • Mortgage Acceleration
  • 30

Every year when my taxes increase, my new mortgage payment amount is communicated to EA. Twice in four years I had to be the one to alert them of the change. This time I didn't catch it and they sent the previous amount and my mortgage company put the funds in suspense because it obviously didn't meet the mortgage amount. EA states they must be notified by me, the customer even though twice out... Read more

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  • Apr 02
  • Loans and Mortgages
  • Hidden Enrollment Fee
  • 1
  • 52

The "program" isn't free, there's a $295 "enrollment" fee which you get charged ON TOP of the transaction fees. The fee is buried in the confirmation agreement which you see after submitting the form online AND again in the confirmation mail where you get a 90 days grace period to opt-out of this. Clearly all the legally required safeguards are in place. Unfortunately I recently moved from... Read more

Was this review helpful? 1 0

  • Mar 17
  • Loans and Mortgages
  • Hidden Enrollment Fee
  • 2
  • 49

The mortgage Equity Accelerator program in Englewood CO cannot find 2 mortgage payments that they drafted from my bank account. Their customer service reps lack common sense and issue resolution skills. I do not recommend this company, I keep getting the run-around that it is being "researched". One representative recommended that I pay my mortgage company again, as if most people can afford... Read more

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  • Aug 28, 2013
  • Loans and Mortgages
  • Mortgage Acceleration
  • 3
  • 163

Buyer beware of Equity Accelerator!!! We too are very upset and disgusted with Equity Accelerator. We opened an account with them in May, 2013. There was no problem with the June and July payment. However...HERE WE GO! They had no trouble deducting 2 bi-weekly payments from our bank account, but when August 16th rolled around, our mortgage company called to say they never received our payment!... Read more

Was this review helpful? 1 3

  • Aug 16, 2013
  • Loans and Mortgages
  • Mortgage
  • 4
  • 130

On August 14th and 15th, this company took money out of my bank account without my authorization. They took over $1,500. This caused over draft in my account. They never contacted me to tell me there was a problem, and now to reimburse all of the money i need to wait over a week. They have horrible customer service, they hung up on me over 3 times! I talked to Zuelen at 10:57am and she hung up on... Read more

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  • May 28, 2013
  • Furniture and Decor
  • Mortage Payment
  • 140

Here were are again May 27th and still I have had nothing done by Equity Accelerator they took my MONEY $2309.70, they are also using Western Union Checks to cover themselves. They SAY they sent my May mortgage payment to my mortgage company; however, it was never received by the mortage company, but it was cashed! Equity Accelerator said that my mortgage company is responsible b/c the check was... Read more

Was this review helpful? 5 0

  • May 23, 2013
  • Financial Scams and Schemes
  • Mortage Loan
  • 1
  • 195

I have been a customer of Equity Accelerator for 10 years. I received a letter from my mortgage company that my May 2013 payment was not received. I contacted Equity Accelerator and they said - the check was mailed on May 3rd, and cashed on May 13th. My mortgage company DID NOT cash the check - their endorsement is NOT on the back of the check (I have a copy of back/front- which took an act of... Read more

Was this review helpful? 2 0
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